Flight delayed or canceled? For airline passengers, it’s already an uphill battle to get any sort of compensation.
Soon, travelers may have even fewer protections.
The U.S. Department of Transportation just finalized a rule that could make it harder for flyers to get a free meal or a hotel voucher when their flight is delayed by a dreaded maintenance issue.
The change, which alters how the government views maintenance delays, was ordered by a federal law passed in 2024. It’s set to take effect in October.
Once it does, airlines could face less pressure to pay up when flights are delayed due to mechanical issues.
That means passengers could be on the hook to pay for whatever expenses pile up while they’re stuck.
Let’s take a look at what’s changing, why this is happening, and how you can protect your wallet when you fly in the future.
It’s already a hurdle to get compensated for flight delays
Already, passengers are often out of luck when flight delays and cancellations pop up.
Airlines typically don’t pay for stranded flyers’ expenses when bad weather or air traffic control problems lead to flight woes. Those disruptions are typically considered outside the airline’s control.
Maintenance has historically been different.
Up until now, the DOT has generally counted those delays and cancellations as within the airline’s control.
And when it’s the airline’s “fault,” carriers will often pay for passengers’ costs like meals, hotel accommodations and ground transportation.
But will airlines be as generous in the future? That’s the big question.
Rule change in October
Next month, the DOT will change its approach to aircraft maintenance delays and cancellations.
Starting Oct. 19, unexpected maintenance that can’t wait until after the flight will generally not count as “controllable.”
That means airlines could be free to stop offering meals and hotel accommodations for some flight delays — even if the delay is due to maintenance.
In its final rule, the Trump administration was clear on what this shift will likely mean for passengers:
“The number of delays and cancellations for which air carriers provide amenities and compensation to consumers is expected to be reduced,” the DOT said.
Not just maintenance
The changes don’t only apply to maintenance-related disruptions, by the way.
Several other types of flight delays and cancellations will no longer count as something within the airline’s “control.”
Some examples include when a plane has to be cleaned because a passenger has died on board, when an unruly flyer has to be removed, and cyber attacks (as long as the airline has been up to date with all cybersecurity regulations).
Why is this happening?
The DOT argues this rule change is actually mandated by the 2024 Federal Aviation Administration Reauthorization, which was passed by Congress and signed into law by former President Joe Biden.
Ironically, that bill was notable for strengthening some consumer protections, beefing up airline refund rules. Those policies aren’t changing.
But passengers will likely be less enthusiastic about these latest changes, which could leave travelers with fewer options for reimbursement when they are stranded.
What’s the counter-argument?
Supporters argue these changes will improve government data on flight disruptions, giving the federal regulators — and consumers — a clearer picture of why flights are delayed or canceled.
Not all maintenance delays
Airlines won’t be off the hook for all maintenance disruptions, though.
These changes would only apply to unexpected mechanical problems that pop up outside carriers’ scheduled maintenance programs. Essentially, we’re talking about issues that must be fixed before departure, often for safety reasons.
Other maintenance issues would still count as being within the airline’s “control,” the DOT tells TPG. When those delays happen, carriers would still have to meet their customer service promises listed at FlightRights.gov.
Airline industry officials argue that carriers aggressively compete for customers and continue to offer customer service policies that go beyond federal requirements.
We should also note: Airlines haven’t technically said they will pull back on offering hotel and meal vouchers for maintenance delays. But it appears they’ll have much more flexibility in <a href="https://warsaw.today/should-you-transfer-chase-points-to-hyatt-before-oct-1-heres-how-im-deciding-what-to-do-2/” title=”Should you transfer Chase points to Hyatt before Oct. 1? Here’s how I’m deciding what to do”>deciding whether to pay up.
What should travelers do?
Either way, the best way for passengers to protect themselves is still to keep a travel insurance policy or use a credit card with built-in protections.
Certain cards, for instance, carry trip delay policies that can help flyers recoup unexpected costs when they run into flight woes.
Just keep in mind that to make a successful claim, you typically have to book your whole trip with that card.
Oh, and of course, keep all your receipts.
Bottom line
This is the latest blow to airline consumer protections.
Last year, the Trump administration scuttled a Biden-era proposal that would have required carriers to offer cash compensation to flyers when “controllable” flight issues occur.
Now, under this congressionally mandated change, passengers may find it harder to even get a free meal when they’re delayed.
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Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
Source: thepointsguy.com
